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One Casey City of Casey

Terms and FAQ's

Will my child receive a membership card?

Each student is issued with a membership band or card which must be scanned by Customer Service at every lesson to gain entry to the pool.

Can my child use the pools outside of swimming lessons?

Absolutely. All swimming lessons members have unlimited access to the pool to practice their newly learnt skills or just have fun in the pool with family and friends.

Students also have access to the slide and inflatable during scheduled public times at no additional cost.

How will I know that my child is ready to move up?

All students in our program are continually assessed by the teacher for improvement and readiness for upgrading to the next level. Once they feel that a swimmer is ready, they will notify the teacher in charge for a formal assessment.

How do I pay for swimming lessons?

Convenient fortnightly direct debit payments encourages continual skill development with no re-enrolment process. The debit amount will automatically be withdrawn from your nominated bank account or credit card every second Thursday. If a debit has failed, you will be notified via text and/or email on the debit date. A $15.00 fee is charged for any rejected debit.

If an account is not paid after two consecutive failed debits, the student's spot in the class will be removed, and the swimming lesson membership and centre access will cease immediately. If your membership is cancelled due to rejected debits, you will need to pay any outstanding balance and re-enrol into an available class.

Can I suspend my Swimming Lesson membership?

We offer a convenient Make-up Lesson Policy and no-cost medical suspensions. By request, swimming lesson memberships may be suspended at no-cost for four weeks over the holidays.

Medical suspensions are accepted upon sighting of a medical certificate covering all requested dates. Medical suspensions can only be back dated for one month and are free of any charges.

Over the Summer, during December and January, we allow members to suspend their memberships for up to 2 payment periods.

How do I cancel my membership?

Swimming lesson memberships are perpetual direct debit agreements with no “lock in” period or cancellation fees; we simply need 14 days written notice of cancellation.

Do lessons occur on Public Holidays?

There are no lessons held on Public Holidays. If you miss a lesson due to a Public Holiday you can arrange a make-up lesson aligned with our Make-Up Lesson Policy terms.

What happens if my child has injured themselves and cannot swim for an extended period of time?

Medical suspensions are available at no charge for students who are unable to attend a minimum of 2 consecutive lessons up to 12 weeks. Medical suspensions cannot be back-dated, and must be arranged prior to the missed lesson in writing (in-person or email) and be accompanied by a supporting medical certificate. Suspensions over 6 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return.

Are there make-up lessons for missed lessons?

If you are unable to attend a swim lesson, just let us know prior to the lesson and we will arrange an extra ‘make-up lesson’ at no cost. Every student is entitled to 8 make-up lesson per calendar year. See Make Up Lessons Terms.

Is the pool heated?

Yes, the 25 meter pool is heated to 28 degrees and the leisure/program pool is heated to 32 degrees and the warm water exercise pool is heated to 34 degrees all year round.

Can my child wear a normal nappy in the water?

Infants are required to wear aqua nappies that are tight fitting around the thighs if they wear a standard nappy when not swimming. Standard nappies are not permitted in the pool. Aqua nappies are available for purchase at Customer Service.

What if my child becomes upset during their swimming lesson?

At this age it is common for young children to have difficulty adjusting to swimming lessons. Most children will settle within a few weeks; however we do encourage parents to bring bathers along during this time, in case your child requires additional support.

What do we need to bring?

Bathers, towel, goggles and also dry clothes to change into after their session.

Children are often hungry after a lesson so a drink and snack is suggested. We also have a café available in the centre.

Does my child need goggles?

They may appear insignificant but they can make a large difference to a child’s learning journey as they progress through swimming lessons. Most children who do not wear goggles close their eyes as they swim. This can lead to them becoming disorientated or preoccupied which makes them unable to focus on their stroke technique. We offer a great range of affordable youth goggles, just ask Customer Service for assistance.

Goggles are not a compulsory part of our program, however we highly recommend children gaining experience both with and without goggles.

Do I have to be in the water with my child during the lesson?

If your child is under 3 and/or enrolled into one of our Babies & Toddlers Classes (Starfish, Periwinkle, Minnow) then a parent/guardian must be in the water for the lesson.

What is the Watch Around Water Policy?

Children under 5 – must be accompanied in the water and remain within arm’s reach of an adult.

Children under 10 – must be accompanied and constantly supervised by an adult.

In swimming lessons, students enrolled in Babies & Toddlers classes require their parents to be in the water with them. In all other swimming lesson classes, parents are still expected to abide by Watch Around Water with constant supervision of their children under 10.

What qualifications and checks do our teachers have?

Our teachers hold nationally accredited Teacher of Swimming & Water Safety Certificates, current CPR and working with children checks. All teachers that teach infant lessons hold additional specialised qualifications.

Can I take photos of my child in their swimming lesson?

The YMCA welcomes the capturing of your magic moments on camera or video, however privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:

You must have all relevant individuals consent to use images

It is illegal to broadcast or publish images without consent

Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas.

Make Up Lessons Terms and Conditions

  • 8 Make up lessons per student per school year
  • One additional Make up lesson per public holiday (during lesson weeks)
  • ALL use of Make-up lessons are subject to availability
  • Minimum 1 hour notice is required to be eligible for a Make up lesson via the Online Customer Portal, phone or email.
  • Make up lessons are available to be redeemed up to 90 days after the date of the class registered absent.
  • Make-up lessons not used expire after 90 days
  • Make-up lesson can only be booked a maximum 7 days in advance
  • Make-up lesson cannot be cancelled and re-booked
  • Missed make-up lessons cannot be re-booked
  • Medical suspension still available with a medical certificate (minimum 2 weeks)
  • Make-up lessons cannot be used after a membership has been cancelled
  • Make up lessons are non transferable and cannot be cancelled, rescheduled, or redeemed for cash or a refund.