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Each student is issued with a membership band or card which must be scanned by Customer Service at every lesson to gain entry to
the pool.
Can my child use the pools outside of swimming lessons?
Absolutely. All swimming lessons members have unlimited access to the pool to practice their newly learnt
skills or just have fun in the pool with family and friends.
Students also have access to the slide and
inflatable during scheduled public times at no additional cost.
How will I know that my child is ready to move up?
All students in our program are continually
assessed by the teacher for improvement and readiness for upgrading to the next
level. Once they feel that a swimmer is ready, they will notify the teacher in charge for a formal assessment.
How do I pay for swimming lessons?
Convenient fortnightly direct debit
payments encourages continual skill development with no re-enrolment
process. The debit amount will automatically be withdrawn from your nominated bank
account or credit card every second Thursday. If a debit has failed, you will be notified via text
and/or email on the debit date. A $15.00 fee is charged for any rejected debit.
If an account is not paid after two
consecutive failed debits, the student's spot in the class will be removed, and the
swimming lesson membership and centre access will cease immediately. If your
membership is cancelled due to rejected debits, you will need to pay any
outstanding balance and re-enrol into an available class.
Can I suspend my Swimming Lesson membership?
We offer a convenient Make-up Lesson Policy
and no-cost medical suspensions. By request, swimming lesson memberships may be
suspended at no-cost for four weeks over the holidays.
Medical suspensions are accepted upon sighting of a medical certificate covering all requested dates. Medical suspensions can only be back dated for one month and are free of any charges.
Over the Summer, during December and January, we allow members to suspend their memberships for up to 2 payment periods.
How do I cancel my membership?
Swimming lesson memberships are perpetual
direct debit agreements with no “lock in” period or cancellation fees; we
simply need 14 days written notice of cancellation.
Do lessons occur on Public Holidays?
There are no lessons held on Public
Holidays. If you miss a lesson due to a Public Holiday you can arrange a
make-up lesson aligned with our Make-Up Lesson Policy terms.
What happens if my child has injured themselves and cannot swim for an extended period of time?
Medical suspensions are available at no
charge for students who are unable to attend a minimum of 2 consecutive lessons up to 12 weeks.
Medical suspensions cannot be back-dated, and must be arranged prior to the
missed lesson in writing (in-person or email) and be accompanied by a
supporting medical certificate. Suspensions over 6 weeks will be removed from their
class and re-enrolled into a suitable class with vacancy upon return.
Are there make-up lessons for missed lessons?
If you are unable to attend a swim lesson, just let us know prior to the lesson and we will arrange an extra ‘make-up lesson’ at no cost. Every student is entitled to 8 make-up lesson per calendar year. See Make Up Lessons Terms.
Is the pool heated?
Yes, the 25 meter pool is heated to 28 degrees and the leisure/program pool is heated to
32 degrees and the warm water exercise pool is heated to 34 degrees all year
round.
Can my child wear a normal nappy in the water?
Infants are
required to wear aqua nappies that are tight fitting around the thighs if they
wear a standard nappy when not swimming. Standard nappies are not permitted in
the pool. Aqua nappies are available for purchase at Customer Service.
What if my child becomes upset during their swimming lesson?
At this age it is common for young children to have difficulty adjusting to swimming
lessons. Most children will settle within a few weeks; however we do encourage
parents to bring bathers along during this time, in case your child requires
additional support.
What do we need to bring?
Bathers, towel,
goggles and also dry clothes to change into after their session.
Children are often hungry after a lesson so a drink and snack is suggested. We also have a café available in the centre.
Does my child need goggles?
They may appear insignificant but they can
make a large difference to a child’s learning journey as they progress through
swimming lessons. Most children who do not wear goggles close their eyes as
they swim. This can lead to them becoming disorientated or preoccupied which
makes them unable to focus on their stroke technique. We offer a great range of
affordable youth goggles, just ask Customer Service for assistance.
Goggles are not a compulsory part of our
program, however we highly recommend children gaining experience both with and
without goggles.
Do I have to be in the water with my child during the lesson?
If your child is under 3 and/or enrolled
into one of our Babies & Toddlers Classes (Starfish, Periwinkle, Minnow)
then a parent/guardian must be in the water for the lesson.
What is the Watch Around Water Policy?
Children under 5 – must be accompanied in the water and remain within arm’s reach of an adult.
Children under 10 – must be accompanied and constantly supervised by an adult.
In swimming lessons, students enrolled in Babies & Toddlers classes require their parents to be in the water with them. In all other swimming lesson classes, parents are still expected to abide by Watch Around Water with constant supervision of their children under 10.
What qualifications and checks do our teachers have?
Our teachers hold nationally accredited
Teacher of Swimming & Water Safety Certificates, current CPR and working with children checks. All teachers
that teach infant lessons hold additional specialised qualifications.
Can I take photos of my child in their swimming lesson?
The YMCA welcomes the capturing of your
magic moments on camera or video, however privacy of others must be respected.
The use of cameras and video cameras at this venue is conditional upon the
following:
You must have all relevant individuals
consent to use images
It is illegal to broadcast or publish
images without consent
Under no circumstances are cameras, video
cameras or mobile phones to be used in change room areas.
Make Up Lessons Terms and Conditions
8 Make up lessons per student per school year
One additional Make up lesson per public holiday (during lesson weeks)
ALL use of Make-up lessons are subject to availability
Minimum 1 hour notice is required to be eligible for a Make up lesson via the Online Customer Portal, phone or email.
Make up lessons are available to be redeemed up to 90 days after the date of the class registered absent.
Make-up lessons not used expire after 90 days
Make-up lesson can only be booked a maximum 7 days in advance
Make-up lesson cannot be cancelled and re-booked
Missed make-up lessons cannot be re-booked
Medical suspension still available with a medical certificate (minimum 2 weeks)
Make-up lessons cannot be used after a membership has been cancelled
Make up lessons are non transferable and cannot be cancelled, rescheduled, or redeemed for cash or a refund.