Easter Hours

Good Friday: Closed. Easter Saturday, Sunday and Monday: 7:00am - 8:00pm.

One Casey City of Casey

The Casey RACE app allows you to learn about Casey RACE’s facilities and services.

You can use it to view upcoming group fitness sessions, login to the member portal where you can book group fitness sessions as well as update your details.

You can also receive alerts on news and events happening at Casey RACE.

On top of this you can also use the YMCA shop to purchase items as well as access your Member Rewards through the app!

HOW TO DOWNLOAD THE APP

Download the app for Android and Apple.

Download_on_the_App_Store_Badge_US-UK_blk_092917.png Get it on Google Play

ACCESS MEMBER REWARDS

Click on the 'Member Rewards' link on the app

Select the voucher you want to redeem.

When you visit one of the Member Reward stores, simply show them the coupon on your phone and they will redeem it for you by entering a passcode onto your phone.

ACCESS CUSTOMER PORTAL

Click on the 'Customer Portal' link in the app.

Enter the email address you used when you joined Casey RACE in the 'Username' field.

Enter your password. If this is your first time using the Member portal, your generic password is YMCACasey.

You can now pay outstanding balances, book Group Fitness classes, view booked classes, as well as cancel booked classes all on your phone.


 If you have any questions about the app, feel free to contact us on 5990 8600.


Frequently Asked Questions

I get the message 'Username or Password is Incorrect' when trying to login

Your username is the email address you provided when you joined as a member. If you are not sure what email address you used when you joined, please contact us and we can confirm this for you.

The default password is - YMCACasey
It is case sensitive. If you have changed the password but cannot remember the new one, contact us and we will reset your password.
If you are still not able to login, contact us and we will reset your account for you.

I get the message 'Your session has expired. Please try again' when trying to login

This generally means your account wasn't logged out of on a previous occasion and has expired after a set amount of time. To fix this, turn off your computer or phone and try again. if this does not work, try clearing the cache. Information on how to do this for different browsers and phones can be found at https://au.pcmag.com/browsers/29772/how-to-clear-your-cache-on-any-browser.

I am being asked to pay for group fitness classes even though I am a member

This can be caused for a couple of reasons.

  1. Your membership has been cancelled or suspended.
  2. You joined at one centre and are trying to book a group fitness session at another ONE Casey centre. If this happens (and it shouldn't) the membership type you are on has not been set to work across all ONE Casey facilities.
To remedy any of these causes please call us and we will resolve the issue as quickly as possible.

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