One Casey City of Casey

Membership Terms and Conditions

Direct Debit Terms and Conditions

Direct Debit Request Service Agreement

1. INTRODUCTION

This document outlines the rights and responsibilities that you have with regard to the authority of Casey Leisure to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of the Contract and DDR Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Casey Leisure, Casey ARC on 03 9705 5000, Casey RACE on 03 5990 8660 or Endeavour Hills Leisure Centre on 03 9213 1400.

2. PARTIES TO CONTRACT

The “Centre” means the organisation providing the service for which the Customer is paying. The “Customer” means you: the person or party signing this Contract. “Casey Leisure” is Casey ARC, Cnr Princes Hwy and Overland Dve Narre Warren Vic 3805, phone 03 9705 5000 email caseyarc@ymca.org.au or Casey RACE, 65 Berwick Cranbourne Rd Cranbourne East Vic 3977 phone 03 5990 8600 email caseyrace@ymca.org.au or Endeavour Hills Leisure Centre, 10 Raymond McMahon Blvd Endeavour Hills Vic 3802, phone 03 9213 1400 email endeavourhills@ymca.org.au. All communication relating to this contract is to be sent directly to Casey Leisure.

3. PAYMENTS

Casey Leisure will debit your nominated account for the amount and frequency of payments in advance as agreed on the YMCA DDR Contract signed and accepted by you, or any later amendment to the amount and frequency of payment that is accepted by you. If the nominated day of your debit falls on a public holiday or weekend, Casey Leisure will debit your account on the next business day. It is your responsibility to have clear funds in your account on the due date of the direct debit. By signing this Contract you are agreeing to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 7 below. Should there be any arrears in payments Casey Leisure will be authorised to debit the outstanding balance in order to bring your account up to date. It is your responsibility to advise us if the account nominated by you to receive the Victorian YMCA Direct Debit drawings is transferred or closed. It is your responsibility to arrange with us a suitable alternate payment method if you wish to cancel the Victorian YMCA Direct Debit drawing.

4. FAMILY/CONCESSION MEMBERSHIPS

Eligibility for family membership is defined as having two or more members who consider themselves a family, with at least one member being an adult holding a non-program membership; all payments are to be debited from one bank/credit account. Family concession is not available in conjunction with the multi-child program discount. Concession discount is available for memberships, excluding programs memberships upon presentation of an appropriate concession card or full time student card. Full details of accepted concession cards can be obtained from the Centre. Holders of concession memberships are required to present current evidence of concession status within 2 weeks if requested. Failure to provide updated concession information or to meet the minimum family membership requirements will result in the membership automatically reverting to the appropriate non-discounted price. In the case that a family member who is the payer of other memberships cancels their own membership, payments for the other memberships will continue from the original account until the Centre is provided with new account details. Total discount cannot exceed 30% of full rate.

5a. SUSPENSION OF MEMBERSHIPS (excluding Program Memberships)

Memberships may be suspended (deferred) for a minimum of two weeks and a maximum of 26 weeks at a time by completing a Membership Amendment form in writing at the Centre. This request must be lodged a minimum of three business days prior to the start date of suspension and the first proposed reduced payment date. The first 4 weeks of suspension per calendar year are free after which suspension will be charged at $5.00 a week. All medical suspensions are free of charge upon presentation of a valid medical certificate that covers all requested dates of suspension. Medical suspensions can only be backdated for one month.

5b. SUSPENSION OF MINIMUM TERM MEMBERSHIPS

Minimum term memberships can be suspended as per clause 5A however the suspension time will extend the minimum term accordingly. For memberships outside of minimum term, clause 5A will apply.

6. SUSPENSION FOR PROGRAMS MEMBERSHIPS

Programs members are not able to suspend willingly between the months of February to December; during these months such memberships may be placed on suspension for medical reasons only by completing a Membership/ Program Amendment form at the Centre. A valid medical certificate that covers all the requested dates of suspension must be presented at the time of lodgement. All suspensions (including medical) must be in two week increments. Medical suspensions can only be backdated for one month.

7. CANCELLATION

The Customer may terminate this Contract by completing a Cancellation Request form at the centre before the expiry of the minimum term if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee as specified on the front of this Contract is paid to Casey Leisure. Once the cancellation fee or the balance of the minimum term has been paid the contract ceases. After the expiry of the minimum term or payments, and after all instalments and fees due have been paid in full, should the box on the front of this Contract requesting termination at minimum term be marked then this Contract shall automatically terminate. Should the box on the front of this Contract requesting termination after the minimum term not be marked, then the Contract shall continue indefinitely until such time as the Customer requests Casey Leisure in writing, after the expiry of the minimum term, terminate the agreement. There will be a period of notice of 14 days unless otherwise specified by Casey Leisure between the date of request and the date of actual termination during which any payments due must still be paid in full.

The cancellation fee for a 12 month commitment membership is $150.

8. DISHONORED PAYMENTS

Should your payment be dishonoured, Casey Leisure will attempt to contact you by SMS, email, telephone or by mail sent to your last known address. We will debit you an additional administration fee of $15 with your next payment and, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. In the event of payments being dishonoured on two consecutive occasions Casey Leisure reserves the right to terminate your Contract. Casey Leisure may additionally charge any other fees incurred by us in collecting an outstanding balance.

9. ADDITIONAL RESPONSIBILITIES

Direct Debit, through BECS, is not available on all accounts. You are advised to check with your financial institution their account details before completing the DDR. You are responsible for ensuring that your nominated bank account or credit card is able to accept direct debits. If it is not, it is your responsibility to provide Casey Leisure with a new bank account or credit card number. It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based. You are responsible to notify Casey Leisure of any changes to your debit details or contact details by completing a Customer Request form advising your requirements no less than 3 business days prior to the due date or contacting Casey Leisure at email Casey ARC: caseyarc@ymca.org.au, Casey RACE: caseyrace@ymca.org.au or Endeavour Hills Leisure Centre: endeavourhills@ymca.org.au. The member/addressee is responsible for forwarding all correspondence to the bank account or credit card holder.

10. INCREASE IN FEES AND CHANGE OF TERMS

Casey Leisure may at any time upon sending written notice by mail, email or a Centre newsletter to your last known address and giving 30 days notice, increase the installment amount. In the event that other terms are to change, we will upon sending notice by mail, email or a Centre newsletter to your last known address, give you at least 14 days notice of these changes including, but not limited to, new frequency and debit date schedule. If you have any questions on any proposed changes, please contact Casey Leisure.

11. DISPUTES

All disputes regarding a direct debit payment should be referred to Casey Leisure in person, by telephone Casey ARC 9705 5000, email caseyarc@ymca.org.au or mailed to Casey ARC, Cnr Princes Hwy and Overland Dve Narre Warren Vic 3805, or Casey RACE 5990 8600, email caseyrace@ymca.org.au or mailed to Casey RACE, 65 Berwick Cranbourne Rd Cranbourne East Vic 3977, or Endeavour Hills Leisure Centre 03 9213 1400, email endeavourhills@ymca.org.au or mailed to Endeavour Hills Leisure Centre, 10 Raymond McMahon Blvd Endeavour Hills Vic 3802 or via your nominated Financial Institution.

12. ENTITLEMENT

Provision of services provided by the Centre may change and for the purposes of this Contract is based on “entitlement” to use and not on actual use.

By signing this agreement you are agreeing to be bound by the rules and conditions of the Centre. The Management at Casey Leisure reserves the right to cancel the rights of any member not complying with the conditions of membership or rules of the Centre at any time.

13. PROVISION OF SERVICE

Change of location or ownership or the name of the Centre does not absolve you of your responsibilities under the terms and conditions of this Contract.

14. CREDIT/DEBT REPORTING AGENCIES

Casey Leisure will be authorised to notify any debt collection/credit-reporting agency upon default by you in regard to any obligation under this Contract. Should this occur then at Casey Leisure sole discretion, it may terminate your contract at which time the full outstanding balance for the remainder of the minimum term or payments including any current arrears shall be due immediately in full. In addition Casey Leisure shall add $30 to the outstanding debt as its fee for dealing with the defaulting member. Casey Leisure is further authorised to add any further amount to the outstanding debt that might be reasonably incurred by them in collecting the outstanding debt. This further amount shall include the fees of the agency to which the account is referred.

15. ENTIRE AGREEMENT

This Contract and DDR Service Agreement constitute the entire agreement, understanding and arrangement (express and implied) between you, the Customer, Casey Leisure relating to the subject matter of this Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral.

16. PRIVACY

The City of Casey Council and the YMCA acknowledges and respects the privacy of individuals. The information that is being collected on this document is for the purposes of processing your membership or enrolment and financial institution payments if applicable. The City of Casey Council and the YMCA, its authorised staff and contracted service providers such as financial institutions and Government agencies covered by law, maybe recipients of this information. By joining or enrolling in a program at the local Centre you have also become a member of the YMCA. The City of Casey Council owns the data submitted on this form. If the YMCA ceases the management of Casey Leisure, this data will be transferred to the City of Casey Council or a nominated contractor for the purpose of continuing your membership. You will receive communications from the YMCA from time to time to update you on items relating to your membership. The YMCA uses a range of mediums to communicate with its members including, but not exclusive to, direct mail, email, SMS and telephone. If you do not wish to have your information contained in this document used or disclosed for this purpose the YMCA will be unable to process your membership or enrolment. You have the right to access and alter personal information protecting yourself in accordance with the Commonwealth Privacy Act (Amended 2001). Full details of the YMCA Privacy Policy can be obtained on request at the Centre or on line at www.victoria.ymca.org.au

17. LIABILITY

To the extent permitted by law, the Casey Leisure and the City of Casey shall not be liable or responsible to you for any direct, indirect or consequential injury, loss or damage whatsoever and however arising. Casey Leisure and the City of Casey are not responsible for lost or stolen items or damage to property or vehicles. Acknowledging this risk, you agree to use the Centre at your own risk.

Membership Health Issues Terms

Involvement in the program/activity/service may involve strenuous activity in a variety of environments. (Eg: health club, gymnasium, pool, outdoors and stadium).

I know of no reason, medical or otherwise that may impact or impede participation/learning in the activity/program/service for which I am enrolling. In accordance with the Health Records & Privacy Legislation I advise details below that may impact on my/my child’s participation.

Membership Terms

On your first visit to the centre, please check in at Customer Service so we can finalise your membership / visit pass.

You will receive your Membership Welcome Pack, Member RFID bands that allows access to all YMCA Casey centres.

Concession Memberships - If you purchased a concession membership online, you must supply us with proof of valid concession.

Failure to provide proof of valid concession will result in the membership automatically reverting to the appropriate non-discounted price.


You may also have some questions about the membership. They will hopefully be answered here. If not, please contact us on 5990 8600.

General Membership Frequently Asked Questions

When do you pay membership fees?

Our standard memberships are periodic (ongoing) with membership fees paid in advance every second Thursday from a bank account or credit card. Please note debits may take several days to come out of your account.

You can pay for memberships upfront in 6-month blocks. Please ask Customer Service for further details.

Your responsibilities

It is your responsibility to make sure:

  • Your account can accept direct debits
  • There is enough money in your account on the payment day and the next 5 days
  • You provide updated payment details with a minimum of 48 hours before the next debit
  • You request in writing to stop direct debits

Failed direct debit payments incur a $10 administration fee.

What happens if your payment is late or fails

If your direct debit fails you will be notified by SMS to the number provided. Access may be stopped due to an outstanding balance; you will be prompted to pay the outstanding balance at your next visit or it will be automatically added onto your next direct debit. Failed direct debits incur a $10 administration fee.

We will continue to debit your nominated account without notice to receive the total amount owed to us. We will make reasonable effort to let you know beforehand by SMS, email and phoning you.

Changes to agreement terms and price

We may modify our terms and conditions at any time, including the club’s opening and closing hours, its services, facilities and membership fees. The most up-to-date terms and conditions can be found on the Centre’s website. We will notify you in writing at least 28 days prior to any fee increases.

Can I suspend my membership?

Memberships (excluding Program Memberships) may be suspended for a minimum of 2 weeks and a maximum of 26 weeks at a time by submitting an Amendment Form to Customer Service (form available from Customer Service). Suspension requests must be submitted a minimum of 3 days prior to the start date of the suspension and the first proposed non/reduced payment date. The first 4 weeks of suspension per calendar year are free after which suspension will be charged at $5 per week. All medical suspensions are free of charge upon the presentation of a valid medical certificate that covers all requested dates of suspension. Suspensions, including for medical reasons, cannot be back-dated. The Member agrees that in the event that he or she does not attend the Centre or use the facilities for any period during the Membership without previously arranging suspension of Membership, the Member will have no entitlement or right to claim and the Centre will not be liable to reimburse any fees or other payments made by the member.

Membership paid upfront and visit passes cannot be suspended put on hold, cancelled or transferred.

Using your membership card

Members will receive a membership card with an attached digital photo. If you visit the Centre without your membership card or photo identification, we may refuse you entry. If you lose or damage your card, we will replace one card every 12 months for free.

How to cancel membership

The Centre requires 14 days written notice of cancellation, which means one more direct debit will be charged after the Cancellation Request form is submitted to customer service. Your access to the Centre will cease 14 days after the last direct debit payment. All outstanding fees must be paid in full prior to cancellation. We reserve the right to cancel your membership if two or more direct debit drawings are returned unpaid by your nominated Financial Institution and you fail to arrange an alternate payment method. Credits on your account are non-refundable. The Centre advises you to contact your Financial Institution to confirm the termination of further direct debits after any final payments are successfully paid.

Health and Wellness Frequently Asked Questions

Do I need to scan my membership card/band when I come in to the centre?
  • You must always scan your card/band when entering the centre so we can record your visit, you must always have your card/band on you when in the centre.
  • You will need the card/band to use the turnstiles both in the lobby and in the health club.
  • Also when accessing the lockers in both the Aquatics and Health Club areas.
Can other people use my membership card/band?

Under NO circumstances are you to allow any other person to use your card. This can result in the immediate cancellation of your membership.

When can I use the warm water pool and what are the restrictions?

The warm water pool is for members and guests aged 16 years and over. Children can use this area under the supervision of a parent or guardian aged 16 years or over during their non-restricted times. Please refer to the warm water pool timetable available on our website and at reception for an outline of restricted times.

What is the purpose of the Watch around Water campaign? And why does it apply to me?
  • Children under 5 years of age- must be constantly supervised and remain within arm’s reach of the parent/guardian. If the child is in the water the parent/guardian must be in the water too.
  • Children under 10 years of age- must be accompanied into the facility and be constantly supervised by a parent/guardian. The parent/guardian must have a clear view of the child at all times.
  • Unsupervised children of any age will be removed from the water if the lifeguard is concerned about their safety.
How do I access a Group Fitness class?

You must obtain a ticket from reception or the group fitness kiosk which you then need give to the instructor who is taking the class.

If it is your first time doing the class, please let the instructor know. Please also provide details of any injuries or illnesses that the instructor should be aware off.

How many planning sessions can I have?

A  planning session can be conducted whenever you feel you need a new program made for you or every 4 to 8 weeks. This is a great way help you stay on track to achieve you goals.

The health club staff will always attempt to book you in for 4-7 weeks after each consult you attend.

How long can I suspend for?
  • Memberships may be suspended for a minimum of two weeks and a maximum of 26 weeks at a time by completing a Membership Amendment form in writing at the Centre.
  • The first 28 days of your suspension are free of charge. Any suspension after that will be charged at $5 per week.
  • All medical suspensions are free of charge upon presentation of a valid medical certificate that covers all requested dates of suspension.
  • Medical suspensions can only be backdated for one month.

Aquatic Membership Frequently Asked Questions

Do I need to scan my membership card/band when I come in to the centre?
  • You must always scan your card/band when entering the centre so we can record your visit, you must always have your card/band on you when in the centre.
  • You will need the card/band to use the turnstiles in the lobby.
Can other people use my membership card/band?
  • Under NO circumstances are you to allow any other person to use your card. This can result in the immediate cancellation of your membership.
When can I use the Warm water pool and what are the restrictions?
  • The warm water pool is for members and guests aged 16 years and over. Children can use this area under the supervision of a parent or guardian aged 16 years or over during their non-restricted times. Please refer to the warm water pool timetable available on our website and at reception for an outline of restricted times.
  • Activities undertaken in this area must be of a gentle nature.
What is the purpose of the Watch around Water campaign? And why does it apply to me?
  • Children under 5 years of age- must be constantly supervised and remain within arm’s reach of the parent/guardian. If the child is in the water the parent/guardian must be in the water too.
  • Children under 10 years of age- must be accompanied into the facility and be constantly supervised by a parent/guardian. The parent/guardian must have a clear view of the child at all times.
  • Unsupervised children of any age will be removed from the water if the lifeguard is concerned about their safety.

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